It also makes complete sense to me that you would believe a store that is liquidating its inventory and closing forever is still receiving new books, or that if you can’t find a book I can order it for you. I also understand your anger and frustration with the fact that we have no computer system to check our inventory for a book you want despite that you don’t remember the title or author, or even whether it’s fiction or non. These are all things I would have been able to do a few weeks ago, when we were still a store. The fact that I can’t do any of these things now must be baffling.

McSweeney’s Internet Tendency: An Open Letter to Customers Shopping the Liquidation Sale at the Bookstore Where I Work.

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